At Lighting Specialty Store, we take pride in offering premium LED lighting solutions for homeowners, interior designers, and commercial property managers worldwide. We want you to be completely satisfied with your purchase of our high-quality lighting products. If you’re not satisfied, our straightforward returns and exchanges policy makes it easy to correct the situation.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original packaging
  • All original tags and protective coverings must be intact
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • LED Bathroom Mirrors (due to custom installation and hygiene considerations)
  • Custom-cut LED Extrusions (made to your specific measurements)
  • Opened Drivers, Dimmers & Sensors (electronic components that cannot be resealed)

Return Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for Approval – Our Philadelphia-based team will respond within 24 business hours with return authorization and instructions
  3. Package Securely – Repack the item in its original packaging with all included accessories
  4. Ship Back – Send the package to our return address (provided in your authorization email) using a trackable shipping method

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchange Process

For exchanges (size, color, or model changes):

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. We’ll ship your replacement item once we receive the original product
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective product (such as non-functioning bollard lights or LED strip lights):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Lighting Specialty Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Product Name: [Product Name, e.g., “Flexible LED Strip Lights – 5m Warm White”]
  • Reason for Return: [Please specify: wrong item, defective, changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for (specify product)]

Please advise on the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Address

All returns should be sent to:

Lighting Specialty Store
Returns Department
2642 Cityview Drive
Philadelphia, PA 19103
United States

Note: International customers (outside the U.S.) may be responsible for customs fees or import taxes on returned items. These costs are non-refundable.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 business hours.

Thank you for choosing Lighting Specialty Store for your premium LED lighting needs!