At Lighting Specialty Store, we are committed to providing premium LED lighting solutions with seamless delivery and customer-friendly return policies. Below you’ll find all the details about our shipping methods, delivery timelines, and return procedures.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) from our Philadelphia warehouse.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Basic tracking available

Note: Delivery times are estimates and may vary based on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges Policy

We want you to be completely satisfied with your premium LED lighting purchase. If you’re not happy with your order, our straightforward returns process makes it easy to request a refund or exchange.

Return Eligibility

You may return most items within 15 days of receiving your order, provided that:

  • Item is unused and in its original packaging
  • All original tags and protective coverings are intact
  • Proof of purchase is provided

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • LED Bathroom Mirrors (due to custom installation and hygiene considerations)
  • Custom-cut LED Extrusions (made to your specific measurements)
  • Opened Drivers, Dimmers & Sensors (electronic components that cannot be resealed)

Return Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and reason for return
  2. Wait for Approval – Our Philadelphia-based team will respond within 24 business hours with return authorization and instructions
  3. Package Securely – Repack the item in its original packaging with all included accessories
  4. Ship Back – Send the package to our return address using a trackable shipping method:
    Lighting Specialty Store
    Returns Department
    2642 Cityview Drive
    Philadelphia, PA 19103
    United States

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

International Customers: Customers outside the U.S. may be responsible for customs fees or import taxes on returned items. These costs are non-refundable.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except in cases of our error)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Exchange Process

For exchanges (size, color, or model changes):

  • Follow the same return process above
  • Clearly indicate in your email that you’d like an exchange and specify the replacement item
  • We’ll ship your replacement item once we receive the original product
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective product (such as non-functioning bollard lights or LED strip lights):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Lighting Specialty Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Product Name: [Product Name, e.g., “Flexible LED Strip Lights – 5m Warm White”]

Reason for Return: [Please specify: wrong item, defective, changed mind, etc.]

Preferred Resolution: [Refund / Exchange for (specify product)]

Please advise on the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all packaging.

Best regards,
[Your Full Name]
[Your Contact Information]

Questions?

Our customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 24 business hours.

Thank you for choosing Lighting Specialty Store for your premium LED lighting needs!