Term and Conditions

Last Updated: [Insert Date]

Welcome to Lighting Specialty Store! These Terms and Conditions govern your use of our website (www.lightingtrendsstore.com) and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. General Information

Lighting Specialty Store is a premium LED lighting solutions provider based at 2642 Cityview Drive, Philadelphia, PA 19103, United States. We specialize in high-quality, energy-efficient lighting products for residential and commercial applications.

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registration, you must create an account to make purchases. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your password
• Promptly update your information if changes occur
• Be responsible for all activities under your account

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or the intended use of purchased products

3. Products and Services

3.1 Product Descriptions

We take great care to accurately describe our premium LED lighting products, including but not limited to:

• Bollard Lights
• LED Strip Lights (Flexible, Linkable, and Under Cabinet varieties)
• LED Decorative Lighting (Pendant Lights, Spotlights, Downlights)
• LED Commercial Lighting Solutions
• Specialty LED products (Bathroom Mirrors, Shelf Lighting)

While we strive for accuracy, slight variations in color or appearance may occur due to monitor settings. Product images are for illustrative purposes only.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel that item or offer a suitable alternative.

3.3 Custom Products

Certain products (like custom-cut LED extrusions) are made to your specifications and cannot be returned unless defective (see Return Policy).

4. Orders and Payment

4.1 Order Process

Your order represents an offer to purchase which we accept by processing your payment and shipping the product. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in US Dollars and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due immediately at checkout. For your security, we do not store credit card information on our servers.

4.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays) from our Philadelphia warehouse.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment (includes tracking and insurance)
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment (basic tracking available)

5.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates and may vary based on destination and customs processing.

5.3 Customs and Import Duties

International customers may be responsible for customs fees, taxes, or other import charges. These are not included in our prices or shipping costs.

6. Returns and Refunds

6.1 Return Policy

We want you to be completely satisfied with your premium LED lighting purchase. You may return most items within 15 days of receiving your order, provided that:

• Item is unused and in its original packaging
• All original tags and protective coverings are intact
• Proof of purchase is provided

6.2 Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned:

• LED Bathroom Mirrors (due to custom installation and hygiene considerations)
• Custom-cut LED Extrusions (made to your specific measurements)
• Opened Drivers, Dimmers & Sensors (electronic components that cannot be resealed)

6.3 Return Process

To initiate a return:

1. Contact us within 15 days at [email protected] with your order number and reason for return
2. Wait for our approval and return instructions
3. Repack the item securely in its original packaging
4. Ship to: Lighting Specialty Store Returns Department, 2642 Cityview Drive, Philadelphia, PA 19103, USA

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and product designs, is our property or the property of our licensors and is protected by intellectual property laws. You may not use our content without our express written permission.

8. Limitation of Liability

Lighting Specialty Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use or inability to use our products or services
• Unauthorized access to or alteration of your transmissions or data
• Any other matter relating to our products or services

Our total liability for any claim related to our products or services shall not exceed the purchase price of the product in question.

9. Warranty Disclaimer

Our products come with manufacturer warranties as specified with each product. WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or our products, please contact:

Lighting Specialty Store
2642 Cityview Drive
Philadelphia, PA 19103
United States
Email: [email protected]